RNSM ENTERPRISES LTD
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About Us RNSM ENTERPRISES LTD are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
RNSM ENTERPRISES LTD
HASLAR JETTY ROAD
GOSPORT
HAMPSHIRE
PO12 2AS
Phone: 023 92 511485
Fax: 023 92 511349
Email: gifts@rnsubmus.co.uk
VAT Number 459 561609
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping outside of the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa, Mastercard and Maestro. You may send your credit card information via phone, fax, snail mail or via our secure server. Please do not send credit card details by email.
PAYMENT TO RNSM ENTERPRISES LTD

Shortly after we receive your order, we will acknowledge it by email. This email is issued automatically and does not mean that your order is accepted. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling ORDER VALUE UK ONLY
Up to £10.00 P&P is £3.00, between £10.01 and up to £50.00 P&P is £4.50 and over £50.00 P&P is £6.50

ORDER VALUE EUROPE
Up to £10.00 P&P is £5.00, between £10.01 and up tp £50.00 P&P is £8.00 and over £50.00 P&P is £10.00

ORDER VALUE REST OF WORLD
Up to £10.00 P&P is £7.00 , between £10.01 and £50.00 P&P is £12.50 and over £50.00 P&P is £20.00.

PLEASE NOTE ITEMS OVER 2KG WILL BE CHARGED ACCORDING TO WEIGHT AND NOT VALUE
Delivery Schedule We make every effort to deliver products as soon as possible, however delays are occasionally inevitable. We normally send your order to you in 28 business days. International orders are generally received in under 30 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 02392 511485 (International +44 ) or fax us on 02392 511349 or write to us at
RNSM Enterprises Ltd
Haslar Jetty Road
GOSPORT
HAMPSHIRE
PO12 2AS
Privacy Policy RNSM ENTERPRISES LTD do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Please note that you wil be responsible for the cost of returning products to us unless we deliver the item to you in error or it is faulty.
You have a statutory right to cancel your order for products purchased from this site by notifying us within 7 working days of you receiving the product.
If you are in any way dissatisfied with the goods you receive, or they have been damaged in transit, you may return them within 7 days for a replacement or full refund. We will ask you to return the items to us, keeping proof of posting, and when we have received the item(s), we will issue a refund or replacement(s), whichever is requested. (We only refund the postage paid when the item is found to be defective or incorrectly supplied from the original order.) If cancelling an order, the goods must be returned to us in original perfect condition.